Customer Service Is What We Do
For over 85 years Closs & Hamblin has been committed to the very highest standards of customer service. It is hardly surprising therefore that today we are one of the country’s most respected retail specialists in top quality home furnishings and window dressing solutions.
We place great emphasis on the traditional concept of customer care, but we also move with the times. We have an experienced management team but are keen to expand the company over the coming years. Passionate and committed people are central to this aim.
Our Ethos
As well as our products, we care a lot about our people at C&H – people as customers and people as staff. The aims of the company states that C&H exists to:
Look after our staff,
Look after our customers,
Promote our products,
Work as a team,
Eliminate unnecessary loss.
What You Can Expect
Scope & Responsibility
We can offer you an opportunity to pursue a career in retail, as a manager or a salesperson. You will find that you are quickly given lots of scope to take responsibility and to show us what you can do. We have a first class training programme which will equip new staff with all that they need to know.
Opportunity for ‘Hands-On’ Management
We will expect a lot of energy, enthusiasm, and application from you, plus self-confidence and an ability to learn quickly. For managers with a desire to be ‘hands-on’ with considerable responsibility and authority, you could find yourself running a floor within 18 months of joining C&H.
For us, both Floor and Store management operate on the shop floor and that is hands-on management. Of course there are some activities that are essentially conducted in an office environment, such as interviews and confidential meetings, however, a large percentage of your management time in C&H is concerned with leading an operational team and being on hand to direct and control your staff. Successful C&H management requires a high degree of product knowledge and management skills.
A First-Class Training Programme
We provide structured training covering our products, policies, and systems as well as management skills training as required.
Basic systems and product training is carried out over the first 8 to 12 weeks, mainly on the shop floor. By the end of 6 months, a graduate should be ready to provide relief cover and perhaps operate as a Deputy Floor Manager.
Interested?
If you’re interested in a career in retail management then please send your application to recruitment@candh.co.uk – a cover letter and your CV are required.