This is an important section of the website explaining the terms and conditions you are agreeing to when you use and/or shop from www.candh.co.uk. By placing an order, you agree to accept these terms and conditions.
These terms and conditions do not affect your statutory rights.
– Click on either of the sections below to expand it and obtain more information, click once again on the section to collapse it –
Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the jurisdiction of the English Courts. We have tried to ensure that information provided on the website is accurate. However, we make no representation and give no warranty of any kind in respect of the information.
Please ensure that the details provided by you on registration and any other time are correct. You must be over 18 years of age to register
The description and other information about our products on the website are only approximate and we reserve the right to make changes that do not in any way affect the quality or performance of those products.
Although we do our best to make sure that the colours presented on our website are accurate, actual colours may vary. In addition, subtle colour differences and textures may not be fully appreciated on some systems due to differences in monitor adjustments.
Access to the website may at times be restricted to allow for repairs and maintenance or the introduction of new facilities or services and we will ensure that full service is restored as quickly as possible.
C&H reserve the right to change these terms and conditions from time to time by issuing new terms and conditions on our website.
All graphics, text and designs on this website are the copyright of Closs & Hamblin (C&H). Users are permitted to copy or print parts of this site for their own personal, non-commercial use. Use of these materials for any other purpose without C&H's prior written consent is strictly prohibited.
We may withdraw any products from the website without incurring liability. All products are subject to availability. In the event that the product(s) you ordered is (are) out of stock, we will email to let you know. If we do not hear back from you, your order will be canceled and refunded in a full and you will receive a further email confirmation of the order cancellation.
The price you pay for the product(s) will be the price shown on our website at the time we accept your order. The price will include any applicable Value Added Tax (VAT). In addition to the cost of the product(s), you will be required to pay delivery charges as set out on the website at the time we accept your order. Payment is made by Credit/Debit Card or PayPal at the time we dispatch your order, and the methods of payment are listed on the website at the time you place your order. If the product you order is out of stock, payment will not be taken until you have confirmed how you wish to proceed. For made-to-measure and bespoke services payment is made at the time we accept your order.
Closs & Hamblin only deem an order as being accepted when we make delivery of that item. Prior to delivery to the customer, all orders are cancellable without breaking the contract of sale, and an order confirmation is not an acceptance of the order. This does not contravene consumer rights laid out in the Sale of Goods Act 1979.
C&H gift vouchers are redeemable against any merchandise in C&H stores (excluding concessions and coffee shops). Gift vouchers cannot be used to purchase gift vouchers. Gift vouchers cannot be exchanged for cash. Gift vouchers must be submitted upon redemption in store. Gift vouchers cannot be replaced if lost, stolen, or damaged. Gift vouchers cannot be returned or refunded except in accordance with your legal rights. C&H reserves the right to refuse to accept a gift voucher which it deems to have been tampered with, duplicated or damaged.
The 20% off promotion runs at various times of year online at www.candh.co.uk and in all main retail stores (excluding concessions in Windsor and Bournemouth). The offer excludes our curtain making and fitting services, Bedeck bedding concession, and the Haberdasher's Kitchen. This offer cannot be used in conjunction with any offer or promotion and it only applies to full-priced items only. C&H reserves the right not to apply discount where it suspects fraudulent use. Not valid for cash or cash equivalent. No adjustments on previous purchases. For further information please contact our website (Monday – Friday) email Briweb@candh.co.uk Or alternatively contact one of our stores, which are open 7 days a week: Contact one of our Stores
If you receive a 'Free Shipping' discount code for our website, please note that this excludes all curtains, tracks, and poles. Also, you can only use our free shipping codes once per customer order.
Cyber Monday 20% Event*
Monday 29th November
* This offer is an On-Line exclusive offer and applies to full-priced items only – the code BF20 must be used at the checkout when shopping.
This offer excludes making and fitting services, and Bedeck bedding concession.
– last updated 29th November 2021 –
Black Friday 20% Event*
Thursday 25th November to Sunday 28th November
* This offer can be redeemed In-Store and On-Line and applies to full-priced items only – the code BF20 must be used at the checkout when shopping On-Line.
This offer excludes making and fitting services, coffee shops† and Bedeck bedding concession.
† Customers in Brighton, Eastbourne and Winchester, can also benefit 20% OFF their Coffee Shop order, by presenting a valid in-store purchase receipt, where it disclaims this same offer – must be redeemed from the 26th to 28th November 2021.
– last updated 26th November 2021 –
Welcome to our £100 giveaway competition on Facebook and Instagram.
We have 6 prizes up for grabs... The prizes are split in 1 x £50 winning prize and 5 x £10 runner up prizes which can be redeemed on our web store https://www.candh.co.uk via a web voucher.
This competition runs for one week only, starting on the 15th of January 2021 at 9am and finishing on the 22nd of January 2021 at 9am.
The winners will be picked randomly from all the complete participations of both Facebook (@clossandhamblin) and Instagram (@clossandhamblin) social accounts. Double entries are permitted (for a higher chance to win) if a participant completes all the required steps on both of the social accounts, but no double prizes will be awarded, in this circumstance another winner will be picked randomly.
The winners will be picked after the closing date and announced within 7 days on both our Facebook and Instagram channels with a reference to the user profile handles.
No alternative cash prize can be awarded, this can only be used as a discount towards the order value placed on our website. These vouchers can be used in multiple purchases until the remaining value is used in full and is valid for UK residents only.
Facebook Competition Participation Requirements:
For your chance to win, simply:
1) 'Like' this post
2) 'Share' this post
3) 'Tag' 3 friends in the comments below the post
4) Make sure that you are 'following' us on @clossandhamblin
Instagram Competition Participation Requirements:
All you need to do to enter is:
1) 'Like' this post
2) 'Share' this post to your Stories and tag us on it
3) 'Tag' 3 friends in the comments below the post (you can tag more if you like, go wild)
4) Make sure that you are following @clossandhamblin
Please note if you're picked as a winner, you must claim your prize within one month of being notified by C&H.
By entering this giveaway competition you are giving us permission to share your public details if you are selected as a winner and to keep for our internal use record of your details so we can generate and provide you with the web voucher to redeem on our Closs&Hamblin store (candh.co.uk) and respective communications.
– last updated 13th January 2021 –
20% OFF EVERYTHING*
5 Days Only - Online
Wednesday 29th September to Sunday 3rd October
4 Days only for Winchester and Guildford stores**
Wednesday 29th September to Saturday 2nd October
* The offer applies to full-priced items only, and the code 20SEPT must be used at the checkout.
** Participating stores in this promotion are exclusively Winchester and Guildford and the 20% discount applies to Furnishings only – all the other departments are excluded.
Please note that no other stores will be offering this 20% discount.
– last updated 27th September 2021 –
In line with the BBC Sewing Bee: The Techniques - Season 7 - here at C&H we are creating our own event, for the next 10 weeks, where we leave you with some sewing suggestions in our blog and some offers too.
If you subscribe to our newsletter or follow us on any of our social accounts, you can visit one of our stores and get 10% OFF immediate discount on your sewing and/or dressmaking items by presenting in-store the social media post or the newsletter that refers to this offer.
Purchase the Great British Sewing Bee: The Techniques book online (you can pre-order it now) or in-store and get 10% OFF your purchase in-store on sewing and/or dressmaking items by presenting the proof of purchase of the book from our website. Alternatively, if you can wait until the 22nd of April, you can purchase the book in-store and obtain the same 10% OFF discount on your remaining sewing and/or dressmaking items on that same purchase. Please note that purchasing the book from other retailers will not entitle you for this offer.
We love to see what you have been creating... tag us in your posts to receive an EXCLUSIVE 10% OFF your next purchase. At the end of the series, we will draw a prize for our favourite creation! Prize to be advertised up to the last week of the series and the respective winner on the week after.
Please Note: This offer is only applicable to full price Sewing and Dressmaking items, excludes all other categories and services.
– last updated 13th April 2021 –
Spend £10 or more on 8 separate occasions at participating C&H Stores* to receive £5 off your next purchase as a reward.
It’s simple, we will stamp your card once for every purchase over £10, on any product, then present your completed card at the till point to receive £5 off your next purchase.
These cards can only be used once and cannot be exchanged for cash. Students get a 10% OFF discount all year round. Offer cannot be combined with any other promotion.
* Participating stores:
– Tunbridge Wells