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Terms & Conditions

This is an important section of the website explaining the terms and conditions you are agreeing to when you use and/or shop from By placing an order, you agree to accept these terms and conditions. 

These terms and conditions do not affect your statutory rights.

1. Website Information

Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the jurisdiction of the English Courts. We have tried to ensure that information provided on the website is accurate. However, we make no representation and give no warranty of any kind in respect of the information.

2. Registration

Please ensure that the details provided by you on registration and any other time are correct. You must be over 18 years of age to register

3. Product Description

The description and other information about our products on the website is only approximate and we reserve the right to make changes that do not in any way affect the quality or performance of those products.

4. Availability of the website

Access to the website may at times be restricted to allow for repairs and maintenance or the introduction of new facilities or services and we will ensure that full service is restored as quickly as possible.

5. Alterations to Terms and Conditions

C&H reserve the right to change these terms and conditions from time to time by issuing new terms and conditions on our website.

6. Copyright

All graphics, text and designs on this website are the copyright of Closs & Hamblin (C&H). Users are permitted to copy or print parts of this site for their own personal, non-commercial use. Use of these materials for any other purpose without C&H's prior written consent is strictly prohibited.

7. Product Availability

We may withdraw any products from the website without incurring liability. All products are subject to availability. In the event that the product(s) you ordered is (are) out of stock, we will email to let you know. If we do not hear back from you, your order will be cancelled and refunded in a full and you will receive a further email confirmation of the order cancellation.

8. Price and Payment

The price you pay for the product(s) will be the price shown on our website at the time we accept your order. The price will include any applicable Value Added Tax (VAT). In addition to the cost of the product(s), you will be required to pay delivery charges as set out on the website at the time we accept your order. Payment is made by Credit/Debit Card or PayPal at the time we dispatch your order, and the methods of payment are listed on the website at the time you place your order. If the product you order is out of stock, payment will not be taken until you have confirmed how you wish to proceed. For made-to-measure and bespoke services payment is made at the time we accept your order.

Closs & Hamblin only deem an order as being accepted when we make delivery of that item. Prior to delivery to the customer, all orders are cancellable without breaking the contract of sale, and an order confirmation is not an acceptance of the order. This does not contravene consumer rights laid out in the Sale of Goods Act 1979.

9. Gift Vouchers

C&H gift vouchers are redeemable against any merchandise in C&H stores (excluding concessions and coffee shops). Gift vouchers cannot be used to purchase gift vouchers. Gift vouchers cannot be exchanged for cash. Gift vouchers must be submitted upon redemption in store. Gift vouchers cannot be replaced if lost, stolen or damaged. Gift vouchers cannot be returned or refunded except in accordance with your legal rights. C&H reserves the right to refuse to accept a gift voucher which it deems to have been tampered with, duplicated or damaged.

10. 20% Off Promotions in 2021

The 20% off promotion runs at various times of year online at and in all main retail stores (excluding concessions in Windsor and Bournemouth). The offer excludes our curtain making and fitting services, Bedeck bedding concession and the Haberdasher's Kitchen. This offer cannot be used in conjunction with any offer or promotion and it only applies to full-priced items only. C&H reserves the right not to apply discount where it suspects fraudulent use. Not valid for cash or cash equivalent. No adjustments on previous purchases. For further information please contact our website (Monday – Friday) email Or alternatively contact one of our stores, which are open 7 days a week: Contact one of our Stores

11. Free Shipping Discount codes

If you receive a 'Free Shipping' discount code for our website, please note that this excludes all curtains, tracks and poles. Also, you can only use our free shipping codes once per customer order. 





Closs & Hamblin Competitions

WIN! Beat those January blues with the chance to WIN vouchers worth up to £50!

Welcome to our £100 giveaway competition on Facebook and Instagram.
We have 6 prizes up for grabs... The prizes are split in 1 x £50 winning prize and 5 x £10 runner up prizes which can be redeemed on our web store via a web voucher.
This competition runs for one week only, starting on the 15th of January 2021 at 9am and finishing on the 22nd of January 2021 at 9am.
The winners will be picked randomly from all the complete participations of both Facebook (@clossandhamblin) and Instagram (@clossandhamblin) social accounts. Double entries are permitted (for a higher chance to win) if a participant completes all the required steps on both of the social accounts, but no double prizes will be awarded, in this circumstance another winner will be picked randomly.
The winners will be picked after the closing date and announced within 7 days on both our Facebook and Instagram channels with a reference to the user profile handles.
No alternative cash prize can be awarded, this can only be used as a discount towards the order value placed on our website. These vouchers can be used in multiple purchases until the remaining value is used in full and is valid for UK residents only.

Facebook Competition Participation Requirements:
For your chance to win, simply:
 1) 'Like' this post
 2) 'Share' this post
 3) 'Tag' 3 friends in the comments below the post
 4) Make sure that you are 'following' us on @clossandhamblin

Instagram Competition Participation Requirements:
All you need to do to enter is:
 1) 'Like' this post
 2) 'Share' this post to your Stories and tag us on it
 3) 'Tag' 3 friends in the comments below the post (you can tag more if you like, go wild)
 4) Make sure that you are following @clossandhamblin

Please note if you're picked as a winner, you must claim your prize within one month of being notified by C&H.

By entering this giveaway competition you are giving us permission to share your public details if you are selected as a winner and to keep for our internal use record of your details so we can generate and provide you with the web voucher to redeem on our Closs&Hamblin store ( and respective communications.

This competition is in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram. By entering, entrants confirm they release Facebook/Instagram of responsibility and agree to the Terms of Use.