Terms & Conditions

This is an important section of the website explaining the terms and conditions you are agreeing to when you use and/or shop from www.candh.co.uk. By placing an order, you agree to accept these terms and conditions. 

These terms and conditions do not affect your statutory rights.

1. Website Information

Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be Governed by the laws of England and Wales and all parties submit to the jurisdiction of the English Courts. We have tried to ensure that information provided in the website is accurate. However we make no representation and give no warranty of any kind in respect of the information.

2. Registration

Please ensure that the details provided by you on registration and any other time are correct. You must be over 18 years of age to register

3. Product Description

The description and other information about our products on the website is only approximate and we reserve the right to make changes that do not in any way affect the quality or performance of those products.

4. Availability of the website

Access to the website may at times be restricted to allow for repairs and maintenance or the introduction of new facilities or services and we will ensure that full service is restored as quickly as possible.

5. Alterations to Terms and Conditions

C&H reserve the right to change these terms and conditions from time to time by issuing new terms and conditions on our website.

6. Copyright

All graphics, text and designs on this website are the copyright of Closs & Hamblin (C&H). Users are permitted to copy or print parts of this site for their own personal, non-commercial use. Use of these materials for any other purpose without C&H's prior written consent is strictly prohibited.

7. Product Availability

We may withdraw any products from the website without incurring liability. All products are subject to availability. In the event that the product(s) you ordered is(are) out of stock, we will write to let you know. If we do not hear from you, we will assume you still want the product and send it to you once we are back in stock.

8. Price and Payment

The price you pay for the product(s) will be the price shown on our website at the time we accept your order. The price will include any applicable Value Added Tax (VAT). In addition to the cost of the product(s) you will have to pay delivery charges as set out in the website at the time we accept your order. Payment is made by Credit/Debit Card at the time we dispatch your order and the cards we accept are listed on the website at the time you place your order. If the product you order is out of stock, payment will not be taken from your card until the product is back in stock. For made-to-measure and bespoke services payment is made at the time we accept your order.

Closs & Hamblin only deem an order as being accepted when we make delivery of that item. Prior to delivery to the customer, all orders are cancellable without breaking the contract of sale, and an order confirmation is not an acceptance of the order. This does not contravene consumer rights laid out in the Sale of Goods Act 1979.

9. Gift Vouchers

C&H gift vouchers are redeemable against any merchandise in C&H stores (excluding concessions and coffee shops). Gift vouchers cannot be used to purchase gift vouchers. Gift vouchers cannot be exchanged for cash. Gift vouchers must be submitted upon redemption in store. Gift vouchers cannot be replaced if lost, stolen or damaged. Gift vouchers cannot be returned or refunded except in accordance with your legal rights. C&H reserves the right to refuse to accept a gift voucher which it deems to have been tampered with, duplicated or damaged.

10. 20% Off Promotions in 2020

The 20% off promotion runs at various times of year online at www.candh.co.uk and in all main retail stores (excluding concessions in Windsor and Bournemouth). The offer excludes our curtain making and fitting services, Bedeck bedding concession and the Haberdasher's Kitchen. This offer cannot be used in conjunction with any offer or promotion and it only applies to full-priced items only. C&H reserves the right not to apply discount where it suspects fraudulent use. Not valid for cash or cash equivalent. No adjustments on previous purchases. For further information please contact our website (Monday – Friday): 0345 269 8352 or email web@candh.co.uk Or alternatively contact one of our stores, which are open 7 days a week: https://www.candh.co.uk/map

11. Free Shipping Discount codes

If you receive a 'Free Shipping' discount code for our website, please note that this excludes all curtain, tracks and poles. Also you can only use our free shipping codes once per customer order. 

12. Closs & Hamblin Competitions

Please note if you're picked as a winner, you must claim your prize within one month of being notified by C&H, that you're a winner.

Instagram competition to win one Morris & Co Advent Calendar runs from Thursday 24th October and must end Midnight 31st October. The winner must adhere to all the instructions given in the post on Instagram to win. One entry. One winner will be announced 1st November.