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Returns

Please note: Due to the current circumstances, we are experiencing high volumes of online orders, refunds and returns may take longer to process, please bear with us, our team will come back to you as soon as they can.

We offer our customers the facility to return or exchange items bought online by contacting our web team or in our Closs & Hamblin high street stores (excluding concessions).

If your order arrives damaged or your goods are faulty, please inform us within 7 days of receiving it. If you would like to return your order because you have changed your mind, please contact us within 30 days - email the web team at BriWeb@candh.co.uk & we will get back to you as quickly as possible.

Items must be returned unused, and in their original packaging, with proof of purchase and any returns note we include with your order.

Certain items, which are sent directly from the supplier, will not contain an invoice or returns note. In this case, if you wish to return these items please download, print and fill in our Returns Form Here.

Alternatively, inform our web team that you wish to return the order and request a returns form to be sent via email.

EXCEPTIONS (but not limited to) We regret we cannot accept returns on the following items unless they are damaged or faulty:

  • CLEARANCE Items marked NON RETURNABLE
  • Special Order Fabrics
  • Special Order PVC Tablecloths
  • Special Order M2M Curtain Poles
  • Special Order Lamp Shades
  • Paint
  • Gift Vouchers

Please note that the above terms will not affect your statutory rights.

For more information about our returns policy, please visit our Delivery & Returns Policy and Full Terms & Conditions.

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