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Due to the popularity of our Black Friday Event, we have a high demand for orders, please bear with us as our dispatch time may be longer than usual. Orders may take 7 working days to be processed and dispatched. We appreciate your understanding at this time.

We offer our customers the facility to return or exchange items bought online by contacting our web team or in our Closs & Hamblin high street stores (excluding concessions) please see full details HERE refunds cannot be made by our stores but will be forwarded to our web team for processing.

If your order arrives damaged or your goods are faulty, please inform us within 7 days of receiving it. If you would like to return your order because you have changed your mind, please contact us within 14 days - email the web team at & we will get back to you as quickly as possible.

Items must be returned unused, and in their original packaging, with proof of purchase and any returns note we include with your order.

Certain items, which are sent directly from the supplier, will not contain an invoice or returns note. In this case, if you wish to return these items please download, print and fill in our Returns Form Here.

Alternatively, inform our web team that you wish to return the order and request a returns form to be sent via email.

EXCEPTIONS (but not limited to) We regret we cannot accept returns on the following items unless they are damaged or faulty:

  • Special Order Fabrics
  • Special Order PVC Tablecloths
  • Special Order M2M Curtain Poles
  • Special Order Lamp Shades
  • Paint
  • Gift Vouchers

We are unable to accept returns of part orders of wallpaper.

Please note that the above terms will not affect your statutory rights.

For more information about our returns policy, please visit our Delivery & Returns Policy and Full Terms & Conditions.