We offer our customers the facility to return or exchange items purchased online by contacting our WEB TEAM or in our Closs & Hamblin high street stores (excluding concessions).
If your order arrives damaged or your goods are faulty, please inform us within 7 days of receiving it. If you would like to return your order because you have changed your mind, please contact us within 30 days - email the web team at BriWeb@candh.co.uk & we will get back to you as quickly as possible.
Please note: Due to the current circumstances, we are experiencing high volumes of online orders, refunds and returns may take longer to process, please bear with us, our team will come back to you as soon as they can.
Items must be returned unused, and in their original packaging, with proof of purchase and the returns note we include with your order.
Certain items, which are sent directly from supplier, will not contain an invoice or returns note. In this case, if you wish to return these items please download, print and fill in our Returns Form.
Alternatively, inform our web team when you advise us you wish to return the order and request one to be sent via email.
We regret we cannot accept returns on the following items unless they are damaged or faulty:
Please note that the above terms will not affect your statutory rights.