C & H respects the privacy of its customers and while we hold a record of customers? past orders so that we can improve our own customer service, this information is collected lawfully and in accordance with the Data Protection Act 1998. We take your privacy seriously and do not pass on any customer records to other companies or organisations. Also see our Terms & Conditions for more information about using this website.
However, when you register with C&H you will be asked to provide certain information about yourself.
What information do we collect and how do we obtain it?
If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.
How do we use your information?
We use the information that we collect about you to:
1. Process your orders
2. Manage your account
3. Administer this website.
4. Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
5. Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest. We may contact you by mail, telephone or email with offers from the following C&H Fabrics Ltd and Closs & Hamblin.
At the time of ordering through our website, we will add customers to our email database so they receive our emailed newsletters. These are sent out approximately once a week and provide information such as news, promotions, product and event information. Customers can unsubscribe at any time via a link at the bottom of these emails.