From Inspiration to Creation these unique handcrafted accent and dining chairs are surprisingly affordable with a diversity in design that means there is a chair for every style whether it’s casual, contemporary, traditional or artisan.
The highest quality materials are employed in the production of every hand-crafted piece. The Great Chair Co pride themselves with their time served craftsmen and upholsterers, whilst embracing some of the most state of the art production technology ensuring the frames, foam and fabric cutting is efficient and consistent with their quality standard providing customers with huge choice and flexibility.
Please note shade variation may occur due to differences in screen resolution and manufacturer dye lots.
We offer FREE DELIVERY to UK Mainland addresses for orders over £50.
All orders take between 1-5 working days to be processed and dispatched - for our chairs, the courier will be in touch via email within 2 working days.
Items are usually delivered between Monday to Friday, 8am - 8pm.
We endeavour to process and deliver your items as quickly as possible.
Please inform us of any specific delivery instructions at the checkout stage. Depending on the dimensions, weight and value of your order, it will be dispatched using either Royal Mail First Class (£2.95) or a signed-for courier service (£5.50). We will calculate the correct delivery method for your order and state the delivery method on the ‘Delivery’ page at checkout.
For more information about our delivery policy, please click here.
If after 10 days you have still not received your order please contact our order fulfilment team on either email@example.com or telephone us on: 01273 764299.
If you wish to return an item you have purchased, either for an exchange or refund, you must inform us within 30 days.
You can return website orders to any of our 8 retail stores free of charge, to find your nearest store please click here.
Please note that delivery charges are non-refundable.
If your goods are not faulty & you can't get to a store, you will be required to return them to us at your own cost, unused and in their original, unopened packaging. We can organise a collection for you however a carriage charge of £4.95 will be deducted from your refund.
If your goods are faulty or damaged when you receive your order, you must inform us within 7 working days. We will be happy to replace faulty items but may require proof of damage, or for the items to be returned to us for verification. When we have agreed that the item is faulty, we will be happy to replace it and refund any carriage costs incurred to replace the item.
To arrange for an exchange or refund, please use the following steps;
Please allow up to 7 working days for your refund to be processed once the goods have been received at C&H.
Curtain Poles - Please contact us to confirm a returns address for this item.
Please note special order fabrics and chairs are non-returnable unless damaged or faulty.
Please note Ready Made Curtains cannot be refunded or returned if they have been altered or the heading tape has been pulled.
We regret that cut length fabrics and PVC cloths will only receive a 50% refund as they have been cut from a roll and as such, can only be resold as a half price remnant. For this reason, we recommend that you order a fabric sample from us before ordering a large amount.
Knitting and sewing patterns are non refundable.
Earrings cannot be returned for hygiene reasons unless damaged or faulty.
Gift vouchers cannot be returned or refunded except in accordance with your legal rights.
Please note that the above terms will not affect your statutory rights.
We offer our customers the facility to return or exchange items purchased online by contacting our WEBTEAM, or in our Closs & Hamblin high street stores (excluding concessions).
If your order arrives damaged or your goods are faulty, please inform us within 7 days of receiving it. If you would like to return your order because you have changed your mind, please contact us within 30 days - email the web team at firstname.lastname@example.org or call us on 01273 764922.
Items must be returned unused, and in their original packaging, with proof of purchase and the returns note we include with your order.
Certain items, which are sent directly from supplier, will not contain an invoice or returns note. In this case, if you wish to return these items please download and print out a returns form, found here. Alternatively, inform our web team when you advise us you wish to return the order and request one to be sent via email.
We regret we cannot accept returns on the following items unless they are damaged or faulty: