Delivery & Returns

Delivery Information

Offering you first-class customer service is a key part of our business and this is reflected in our delivery. All orders are processed and dispatched as quickly and efficiently as possible. In Stock products listed on our website are available within at least 1 of our 9 stores. If the product needs to be transferred from one of our stores to our dispatch centre this can take up to 7 working days. As soon as the transfer has been completed, it will then be dispatched immediately via the delivery method stated on your order confirmation. On the very rare occasion that an order does incur any further delays, please allow 14 working days for the delivery of your order. If after 14 days you have still not received your order please contact our order fulfilment team on 01273 764299. 

All orders are subject to availability and if you have any queries before placing an order, please call 0845 269 0352.

By placing your order on our site, you confirm that you understand and agree to the delivery information provided on this page.

Gift Vouchers

All gift vouchers are sent Royal Mail 1st Class and will require a signature upon delivery. It is the responsibility of the customer to ensure their delivery address is correct. Gift vouchers sent to an incorrect address cannot be cancelled or refunded. C&H Fabrics will not be responsible if a Gift Voucher is lost, stolen, damaged or destroyed or used without permission.

UK Mainland Delivery

Royal Mail (£1.99) 2-3 working day delivery estimate after dispatch.

Please note not all orders/products can be sent via Royal Mail due to size and weight. 

Courier (£4.99) 1-2 working day delivery estimate after dispatch.

Non-UK Mainland Delivery

Ireland (Northern & Republic) - £16.99 surcharge - 2-3 working day delivery estimate after dispatch.

Scotland (Highlands & Islands) - £15.99 surcharge - 2-3 working day delivery estimate after dispatch.

Isle of Wight - £16.99 surcharge - 2-3 working day delivery estimate after dispatch.

Channel Islands - £16.99 surcharge - 2-3 working day delivery estimate after dispatch.

Isle of Man - £16.99 surcharge - 2-3 working day delivery estimate after dispatch.

Scilly Isles - £16.99 surcharge - 2-3 working day delivery estimate after dispatch.

We are happy to offer our customers delivery to non-UK mainland addresses, but please be aware that all non UK mainland orders will incur a delivery surcharge as listed above. We estimate 2-3 working days for delivery after dispatch, but please allow 14 working days for any possible delays. We reserve the right to change any of the delivery prices at any time and any free delivery promotion will only apply to orders being shipped to Mainland UK. Please contact us via email web@candhfabrics.co.uk to have this arranged.

International Delivery

France - £29.99 surcharge - 3-5 working day delivery estimate after dispatch.

Germany - £24.99 surcharge - 3-5 working day delivery estimate after dispatch.

Belgium - £24.99 surcharge - 3-5 working day delivery estimate after dispatch.

Luxembourg - £24.99 surcharge - 3-5 working day delivery estimate after dispatch.

Netherlands - £24.99 surcharge - 3-5 working day delivery estimate after dispatch.

We are happy to offer our customers delivery to international addresses, but please be aware that all international orders will incur a delivery surcharge as listed above. Currently we can only ship to the locations listed above and we estimate 3-5 working days for delivery after dispatch, but please allow 14 working days for any possible delays. We reserve the right to change any of the delivery prices at any time and any free delivery promotion will only apply to orders being shipped to mainland UK. If you wish to have an order dispatched outside of the UK please contact us via email at web@candhfabrics.co.uk or alternatively call us on 01892 773612. 

Returns & Exchanges

If you wish to return an item you have purchased, either for an exchange or refund, you must inform us within 30 days.  Please note that delivery charges will be non-refundable. If your goods are not faulty, you will be required to return them to us at your own cost. If we are to collect the goods, a carriage charge of £9.99 will be deducted from your refund.

If your goods are faulty or damaged when you receive your order, you must inform us within 7 working days. We will be happy to replace faulty items but may require proof of damage, or for the items to be returned to us for verification. When we have agreed that the item is faulty, we will be happy to replace it and refund any carriage costs incurred to replace the item.

Please note that unless faulty or damaged, special order fabrics cannot be returned.

To arrange for an exchange or refund, please use the following steps;

  • Email us at web@candhfabrics.co.uk or call us on 01273 764299, quoting your name.
  • Please advise which item/s you wish to return and whether you would like the item/s exchanged for another product, or a refund.

Please allow up to 7 working days for your refund to be processed once the goods have been received at C&H.

We regret that cut length fabrics and PVC cloths will only receive a 50% refund as they have been cut from a roll and as such, can only be resold as a half price remnant. For this reason, we recommend that you order a fabric sample from us before ordering a large amount.

Please note knitting and sewing patterns are non-refundable.

Gift vouchers cannot be returned or refunded except in accordance with your legal rights.

Please note that the above terms will not affect your statutory rights.

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