FREE UK Delivery over £50
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30 Day Hassle Free Returns

Delivery & Returns

Offering you first-class customer service is a key part of our business and this is reflected in our delivery and hassle-free returns process.

Please see below for details of our delivery methods and returns options.


– Click to expand the respective section(s) that match your criteria – 

Delivering to UK Mainland

– Due to current pandemic circumstances delivery may take a little longer –

We offer FREE DELIVERY to UK Mainland addresses for orders over £50 (exclusions apply see * below) 

All orders take between 1-7 working days to be processed and dispatched.

Orders are usually delivered between Monday to Friday, 8am - 8pm. Sometimes your order may be in more than 1 parcel.

We endeavour to process and deliver your order as quickly as possible. Because of this, please inform us of any specific delivery instructions at the checkout stage.  

Depending on the size and value of your order, it will be dispatched using either Royal Mail (£3.95) or signed-for courier service (£5.50). We will calculate the correct delivery method for your order and state this on the ‘Delivery’ page (exclusions apply see * below) 

* There will be a £4.99 surcharge for items 120cm and over (curtain poles and blinds) this will appear in the basket.

Gift Vouchers are delivered via Royal Mail Signed For, and must be signed for by the customer – the delivery cannot be left in a secure place or with a neighbour.

Non-Mainland UK & Delivering Outside the UK

Due to current COVID pandemic and BREXIT European shipping updates, orders may be delayed and delivery times cannot be guaranteed. Thanks in advance for your understanding

WE ARE CURRENTLY UNABLE TO OFFER DELIVERY OUTSIDE OF THE UK

Any import /export duties will be the customers responsibility.

All deliveries are shipped via courier and are trackable and signed for.

Please read the tables below for the estimated process and delivery times to UK Non-Mainland destinations:

UK Non-Mainland Delivery 

Location

Delivery Cost

Delivery Time

Channel Islands

£16.99

3-10 working days

Northern Ireland 

£16.99

3-10 working days

Isle of Wight

£16.99

3-10 working days

Isle of Man

£16.99

3-10 working days

Scotland (Highlands & Islands)

£19.99

3-10 working days

Scilly Isles

£16.99

3-10 working days

European Delivery CURRENTLY UNAVAILABLE ALL DUTIES ARE THE CUSTOMERS RESPONSIBILITY

Location

Delivery Cost

Delivery Time

France

 £29.99

3-10 working days

Germany

 £24.99

3-10 working days

Belgium

 £24.99

3-10 working days

Luxembourg

 £24.99

3-10 working days

Netherlands

 £24.99

3-10 working days

Delivery times for all locations outside the UK mainland are approximate.

If you wish to have an order dispatched outside of the listed locations please contact us via email at briweb@candh.co.uk for a quote.

Please be aware orders to countries outside the EU, may incur additional duties or charges for which the recipient is responsible. C&H have no control over these charges therefore we are unable to provide information.

 

Additional Delivery Information

In rare circumstances, Special Order* items may take longer than the estimated time calculated on our website as stock levels vary. In this case, a member of our team will contact you via phone or email as soon as possible to inform you of the correct delivery date.

In order to ensure you receive your order as quickly as possible, we may split your items into separate parcels. You will not be charged extra postage in this case.

Please note that when sending our Gift Vouchers, it is the responsibility of the customer to ensure the delivery address is correct as Gift vouchers sent to an incorrect address cannot be cancelled or refunded. Closs & Hamblin will not be responsible if a Gift Voucher is lost, stolen, damaged or destroyed or used without permission.

If you have a query about a delivery method or cost please contact our delivery & returns team via briweb@candh.co.uk.

*Special order items (products which are not held in stock by Closs & Hamblin, but ordered directly from the supplier) these include but are not limited to certain fabrics, ready-made curtains, blinds, rugs, wall art, curtain poles, paint, wallpaper and PVC tablecloths.

 

Returns & Exchanges

We offer our customers the facility to return or exchange items bought online to our web team, or in a Closs & Hamblin high street store as long as the email or invoice is supplied (excluding concessions). Please read below for the full options and the Additional Information at the bottom of this section for details of items that are non-returnable, unless faulty or damaged.

Due to the government Tier restrictions, any items bought in-store during the period before Christmas can be returned, within 28 days of stores reopening, with the receipt and all original packaging for a refund. Please check our website, social media posts or newsletters for updates on stores re-opening times and keep the receipt safe

If Your Goods Arrive Damaged or Faulty

If your order arrives damaged or your goods are faulty, please inform us within 7 working days by email to our web team at briweb@candh.co.uk. You have the option of returning the goods for an exchange or a full refund. We will require proof the item is faulty (e.g. a photo).

When we have acknowledged receipt of the returned items, we will process a refund for the full amount of the goods back to you, including any delivery costs incurred.

If You Change Your Mind

If your goods are not faulty but you wish to return them, either for an exchange or refund, you must inform us within 30 days. Please email the web team at briweb@candh.co.uk

If you wish to exchange your items please confirm via email which items you would prefer, and our web team will endeavour to process the exchange as quickly as possible. Items returned, in this case, must be unopened and in their original packaging.

All goods MUST be returned in the original packaging and in the original state that they were sent by Closs & Hamblin DO NOT PULL CURTAIN HEADERS.

 

Returning Your Items via Post

Items MUST be returned unused and in their original packaging for a full refund. Please also include the completed Returns Form from your initial delivery. If you have misplaced or not received a Returns Form you can download one here or contact the web team on briweb@candh.co.uk to request one.

Please note, when returning goods via Royal Mail or a courier of your choice, the customer will retain the responsibility of the parcel until receipt is confirmed by Closs & Hamblin. In the event you are returning a damaged or faulty order, please include your postage receipt and our web team can refund these costs back to you.

If you require a refund please return your items by post, the refund may take up to seven working days to process from the date that we acknowledge receipt of the goods. If after this period you have not received your refund, please contact the web team at briweb@candh.co.uk.

Please Note: Where items are being returned but are not faulty or damaged, the initial delivery charge will not be refunded.

Returning Your Order to a Closs & Hamblin Store

Items must be returned unused and in their original packaging. The goods will need to be accompanied by the completed Returns Form included in the initial delivery. If you have misplaced or not received a Returns From you can download one here or contact the web team on briweb@candh.co.uk to request one.

The store will also require a proof of purchase, including purchase date, which can be found on the Invoice supplied in your original order, or the Order Confirmation email received on placing the order. Please ensure you have this information prior to visiting a store or else the store may not be able to process your refund.

The Closs & Hamblin staff member will check the goods against your Invoice / Order Confirmation and Returns Form, and then process the exchange or refund as necessary. If a refund is required, this will need to be issued back onto the original payment card so please ensure you have this card with you.

Please note: Unfortunately, we cannot process returns within any Closs & Hamblin concession. You may return your unwanted or faulty items to a C&H concession, unused, in their original packaging, alongside the returns form and proof of purchase. The concession will then send your items to our web team who will process your refund or exchange. It may take up to five working days to process your refund. If after five working days you have not still received your refund, please contact our web team on briweb@candh.co.uk.

Additional Information and Exceptions

Items are to be refunded as per their price on the proof of purchase.

Certain items, which are sent directly from supplier, will not contain an invoice or returns note in your parcel. In this case, if you wish to return these items please download and print a returns form, found here. Alternatively, inform our web team when you advise us you wish to return the order, and request one to be sent via email.

Please read below the list of products that cannot be returned for exchange or refund unless faulty or damaged, as per the check box on those product pages that you will have ticked prior to purchasing these items. For this reason, we recommend that you order a sample from us where available before ordering a large amount.

  • Lampshades custom-covered
  • Cut length fabrics, Curtain linings & Curtain header tapes etc
  • Cut length Curtain & Upholstery accessories
  • Cut length PVC Tablecloths
  • Special Order & Made to Measure Curtain Poles
  • Paint
  • Gift Vouchers

We regret that fabrics and PVC tablecloths that have been cut to length from a roll will only receive a 50% refund as can only be resold as a half price remnant. For this reason, we recommend that you order a fabric sample from us before ordering a large amount.

Please note that the above terms will not affect your statutory rights. Please read our Terms & Conditions for more information.

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