I would like to give some feedback on the tremendous level of service I received from Closs & Hamblin in Canterbury with special mention to Anne and Carolyn who followed the project through from inception to delivery.
This was a major project involving curtains for 3 principal rooms at a boutique grade II Listed hotel.
Anne took me through the fitting process and was excellent in providing help with the mood boards for each room. Sharing her knowledge on the suitability of fabrics in terms of drape, durability and quality.
The fitting of these curtains was a complex job that was undertaken by a team of experienced fitters. They completed the job on time and left the premises in pristine condition - taking all packaging away with them.
This was a significant order placed when supply chains were severely impacted by the Covid pandemic however Carolyn and Anne were able in one instance to source and supply an alternate fabric (which I actually think proved to be a better choice) when one of my initial selections could not supply the quantity of fabric required.
The attention to detail throughout the process has been excellent. I was kept fully informed of progress along the way and hence felt confident about the delivery of the final product.
I recommend it wholeheartedly.
Marie Rowbotham – Broome Park Hotel